EPKART Guarantee

1. Introduction

At EPKART, we prioritize customer satisfaction and strive to provide an exceptional shopping experience. This Guarantee outlines our commitments to you, regarding the quality, authenticity, and timely delivery of the products you purchase from our website.

2. Product Quality Guarantee

   2.1 Authenticity

We guarantee that all products sold on EPKART are 100% authentic and sourced directly from reputable manufacturers and authorized distributors. In the unlikely event that you receive a counterfeit product, we will offer a full refund. You are advised to review each products details mentioning its manufacturer to avoid any confusion.

   2.2 Condition

We ensure that all products are delivered in excellent condition. If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your order to initiate a return or exchange.

3. Delivery Guarantee

   3.1 Timely Delivery

We are committed to delivering your order within the estimated delivery time specified at the time of purchase. If your order is delayed beyond the estimated delivery date, we will notify you promptly and provide an updated delivery schedule. If the delay is unreasonable, you may cancel your order for a full refund.

   3.2 Tracking

All orders come with a tracking number, which will be provided to you via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery at any time.

4. Satisfaction Guarantee

   4.1 Return Policy

If you are not completely satisfied with your purchase, you may return it immediately for a full refund or exchange, provided the item is in its original condition and packaging. Certain items, such as perishable goods, personalized items, and intimate apparel, may not be eligible for return. Please refer to our Return Policy for more details.

   4.2 Easy Returns

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will process your refund or exchange within 7-10 business days.

5. Privacy and Security Guarantee

   5.1 Data Protection

We are committed to protecting your personal information. We use advanced security measures, including encryption and secure socket layer (SSL) technology, to safeguard your data during transactions. Please refer to our Privacy Policy for more information on how we handle your personal information.

6. Customer Support Guarantee

   6.1 Availability

Our customer support team is available 12/7 to assist you with any inquiries or concerns you may have. You can reach us via email, phone or WhatsApp.

   6.2 Resolution

We strive to resolve all customer issues promptly and to your satisfaction. If you have any problems with your order, please do not hesitate to contact us. Our goal is to ensure that every customer has a positive experience with EPKART.

7. Amendments to the Guarantee

   7.1 Changes

We may update this Guarantee from time to time to reflect changes in our policies or to comply with legal requirements. Any changes will be posted on our website, and the revised document will be effective immediately upon posting.

8. Contact Information

If you have any questions or concerns about this Guarantee or any other aspect of our services, please contact us at:

EPKART

connect@epkart.com

+92310-3335603

This Guarantee is designed to provide you with peace of mind when shopping at EPKART. Your satisfaction is our top priority, and we are committed to delivering high-quality products and excellent customer service.

Thank you for choosing EPKART!