Return Policy

Return Policy for EPKART

At EPKART, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, our return policy outlines the process for returning products and obtaining a refund or exchange.

1. Eligibility for Returns

   1.1 Time Frame

You may return most items purchased from EPKART within 3 days of the delivery date. Returns outside of this time frame will not be accepted.

   1.2 Condition of Items

Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact. Items that are damaged, altered, or show signs of wear and tear will not be eligible for return.

   1.3 Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items
• Intimate apparel (e.g., underwear, swimwear)
• Digital downloads and gift cards

2. Initiating a Return

   2.1 Return Authorization

To initiate a return, please contact our customer service team at connect@epkart.com or +92310-3335603 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed.

   2.2 Return Instructions

Once you have received your RMA number, follow the instructions provided by our customer service team. This may include specific packaging and shipping guidelines to ensure your return is processed efficiently.

3. Shipping Your Return

   3.1 Return Shipping Costs

You are responsible for the cost of return shipping unless the item you received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

   3.2 Return Address

We will inform you about the vendor or warehouse address nearest to you.

4. Processing Your Return

   4.1 Inspection and Approval

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your return. If your return is approved, we will process your refund or exchange within 10 business days.

   4.2 Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or Credit Card Company to process and post the refund to your account.

   4.3 Exchanges

If you requested an exchange, we will ship the replacement item to you once your return is received and approved. You will receive a confirmation email with the tracking information for your new item.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team immediately at the delivery. We will provide instructions for returning the item and will cover the cost of return shipping. You may choose to receive a replacement item or a full refund.

6. Return Policy Exceptions

In certain circumstances, we may offer extended return periods during promotional events or for specific products. Any exceptions to our standard return policy will be clearly indicated on the product page or during the checkout process.

7. Contact Information

If you have any questions or concerns about our return policy, please contact our customer service team.

By shopping with EPKART, you agree to this Return Policy. We are committed to providing an excellent shopping experience and appreciate your understanding and cooperation in adhering to our return guidelines.

Thank you for choosing EPKART!