Terms and Conditions

1. Introduction

Welcome to EPKART, (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

2. Eligibility

By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding agreements. If you are under 18, you may use our website only with the involvement of a parent or guardian.

3. Account Registration

   3.1 Creating an Account

To access certain features of our website, you may need to create an account. You must provide accurate and complete information during the registration process and keep your account information updated.

   3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Product Listings

   4.1 Accuracy of Information

We strive to provide accurate and up-to-date information on our product listings. However, we do not warrant that product descriptions, prices, or other content on our website are accurate, complete, reliable, current, or error-free.

   4.2 Availability

All products are subject to availability. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time without notice.

5. Orders and Payment

   5.1 Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or reject your order in our sole discretion. Upon acceptance of your order, we will send you an order confirmation email.

   5.2 Pricing

All prices are listed in PKR and are inclusive of applicable taxes, unless otherwise stated. We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel orders placed with incorrect pricing.

   5.3 Payment Methods

We accept various payment methods, including Cash on Delivery, Bank Account and Credit Card. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate.

6. Shipping and Delivery

   6.1 Shipping Policy

We offer shipping to various locations as specified on our website. Shipping costs and delivery times will vary based on the destination and shipping method selected.

   6.2 Delivery

We strive to deliver your order within the estimated delivery time provided at the time of purchase. However, delivery times are not guaranteed, and we are not responsible for delays caused by circumstances beyond our control.

7. Returns and Refunds

   7.1 Return Policy

We accept returns of eligible products within 3 days of delivery, provided the items are in their original condition and packaging. Certain items, such as perishable goods, personalized items, and intimate apparel, may not be eligible for return.

   7.2 Refunds

Once your return is received and inspected, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of EPKART or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our website without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, EPKART shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our website or the purchase of products from us.

10. Indemnification

You agree to indemnify, defend, and hold harmless EPKART, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of our website or your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Islamabad, Pakistan.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website following any changes to these Terms constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

EPKART

connect@epkart.com

+92310-3335603

By using EPKART, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.